Frequently Asked Questions

Coronavirus Statement
As a responsible company, the health and safety of our customers and staff is of paramount importance to us. Since the recent Coronavirus outbreak we have taken precautionary measures to minimise the risk at our new studio and implemented advise for the safety of our customers.

We offer a 'reduced contact' service where we advise our customers to apply for finance and sign paperwork online. We also recommend using our vehicle delivery and collection service. All vehicles will be deep cleaned by our on-site detailer and only handled by Exclusive Automotive staff.

If you'd prefer to come to our studio, please make an appointment as we are not open for walk-ins; this is so we can follow the social distancing guidelines. To make an appointment please email PPE and hand sanitizer will be provided upon entry.

As you might expect, we are receiving higher than normal volumes of customer enquiries at this time. For answers to the most frequently asked questions please see below:

Can you source me a vehicle?
If you are wanting us to source you a vehicle we don’t currently have in stock, we’d need you to fill out a finance application to make sure you’d be accepted before we acquire the vehicle. No up-front fees are required/ Please provide a detailed description of what you are looking for, including your budget.

How do I apply for finance?
Please direct message us instagram or email us on so we can send you the information we need to submit a finance application. This is a credit check, lenders will use all relevant information to decide whether you are eligible for the loan or credit product.

How do I finance a vehicle I’ve found myself?
If you want to finance a vehicle we haven’t sourced, please provide the registration, mileage and price so we can provide you with a quote. We do not provide warranty on vehicles we don’t source.

What is negative equity?
Being in negative equity means the amount you currently owe to the finance company is greater than the current value of your vehicle. If you think you’re currently in negative equity please speak to one of our advisors on how we can transfer this across into a new deal.

How do I part exchange my vehicle?
If you are wanting to part exchange your vehicle, please provide us with your registration, mileage and an up-to-date settlement figure (if on finance). Please disclose any modifications made to the vehicle as well as images.

What does ‘Sale or Return’ mean?
Our ‘Sale or Return’ policy means booking your vehicle in to be photographed at our Knaresborough branch. We’d then need the vehicle to stay on site so our interested clients can view and test drive. The vehicle will then be uploaded to our social media platforms, website and auto trader. Our fee for selling vehicles varies; this will be deducted upon sale. Please speak to an adviser for a quote.

How do I re-finance my existing vehicle loan?
If your vehicle is on an existing PCP loan, please provide your registration, mileage and up-to-date settlement figure. Re-financing might allow you to extend the duration of your loan or qualify you for a lower interest rate, therefore lowering your monthly payments.

Alternatively if we haven’t answered your question above please get in touch by filling the enquiry form below.