Frequently Asked Questions

Coronavirus Statement

On the 22nd February an announcement was made that all non-essential retail restrictions, including car dealerships, will be relaxed from the 12th April 2021 (at the earliest). This means customers will be permitted to enter our premises and test drive will resume.

As a responsible company, the health and safety of our customers and staff is of paramount importance to us. We kindly ask that our customers do not visit the studio without a prior appointment and only arrive with members of their household.

Any customers visiting the studio have to wear complimentary PPE and abide with the social distancing measures in place. All vehicles are sanitised by our on-site detailer and only handled by Exclusive Automotive staff.

We have the facilities to provide a contactless online service. You can apply for finance, make an order and sign all documentation from the comfort of your own home.

We are dedicated to work around the clock to facilitate any of your needs. We wanted to thank you for your continued support and confidence in Exclusive Automotive LTD.

For further information please email or call us on 01424 862983.

As you might expect, we are receiving higher than normal volumes of customer enquiries at this time. For answers to the most frequently asked questions please see below:

Who do you use for finance?
We use a variety of finance brokers and choose the most appropriate provider to get you the most competitive acceptance.

Do you deliver and collect?
Yes we do. We can provide covered or uncovered trailing, depending on the vehicle. This cost will be agreed with you in advance.

Can you settle the outstanding finance on my car?
If you are selling your vehicle (or part exchanging it) we settle the outstanding finance on your behalf. Any positive or negative equity can be moved over into your new vehicle or transferred directly to your bank account.

Do you offer warranty?
Most of our vehicles are still be under manufacturer warranty. However we offer a 6 months mechanical warranty for any vehicles that are not covered by manufactures warranty.

Can you source me a vehicle?
If you are wanting us to source you a vehicle we don’t currently have in stock, we’d need you to fill out a finance application to make sure you’d be accepted before we acquire the vehicle. No up-front fees are required/ Please provide a detailed description of what you are looking for, including your budget.

How do I apply for finance?
Please direct message us instagram or email us on so we can send you the information we need to submit a finance application. This is a credit check, lenders will use all relevant information to decide whether you are eligible for the loan or credit product.

How do I finance a vehicle I’ve found myself?
If you want to finance a vehicle we haven’t sourced, please provide the registration, mileage and price so we can provide you with a quote. We do not provide warranty on vehicles we don’t source.

What is negative equity?
Being in negative equity means the amount you currently owe to the finance company is greater than the current value of your vehicle. If you think you’re currently in negative equity please speak to one of our advisors on how we can transfer this across into a new deal.

How do I part exchange my vehicle?
If you are wanting to part exchange your vehicle, please provide us with your registration, mileage and an up-to-date settlement figure (if on finance). Please disclose any modifications made to the vehicle as well as images.

What does ‘Sale or Return’ mean?
Our ‘Sale or Return’ policy means booking your vehicle in to be photographed at our Knaresborough branch. We’d then need the vehicle to stay on site so our interested clients can view and test drive. The vehicle will then be uploaded to our social media platforms, website and auto trader. Our fee for selling vehicles varies; this will be deducted upon sale. Please speak to an adviser for a quote.

How do I re-finance my existing vehicle loan?
If your vehicle is on an existing PCP loan, please provide your registration, mileage and up-to-date settlement figure. Re-financing might allow you to extend the duration of your loan or qualify you for a lower interest rate, therefore lowering your monthly payments.

Alternatively if we haven’t answered your question above please get in touch by filling the enquiry form below.